Catalytic Coaching System Conversion
Energage's core client service involves facilitating change from a traditional performance management system (or no system) to Catalytic Coaching. As the video below describes, we follow a five step model to successfully stage the conversion.
For larger organizations, we start with a Benchmarking Workshop & Program Preview. This is a day-long decision-making workshop conducted with a vertical slice team representing all aspects of the organization. The team's quest is to answer three questions: 1) Is there a business case for change? 2) Will Catalytic Coaching work for you? And, if both answers are affirmative, 3) Will this group stand behind the program, if we go forward?
The second step in the system conversion process involves an Employee Orientation. This is a three and a half hour program performed before large groups of employees, including all individual contributors, supervisors, managers, and executives. The goal of the session is to make each individual coachable. When employees understand what is about to happen, and more importantly, why the organization is making the change, cooperation is much greater. This program also teaches them how to use the three forms in four meetings with a budget of five hours per person per year.
The third step is to train supervisors, managers and executives in a five-hour highly interactive Coaches Workshop. Participants in this program get additional education on how to perform the critical role of coach. They also get a chance to practice completing a Coaching Worksheet and delivering it to an employee and study in detail how to safely and expeditiously resolve serious performance issues.
The fourth step is called In-Flight Training. It is, by far, the most intense. In-Flight Training involves an instructor sitting in on an actual coaching session between an executive and a direct report. It normally takes about four hours each and is performed twice for the CEO and once for each senior executive. While this is the most labor intensive aspect of system conversion, it is also the most impactful. Clients consistently tell us that it is an essential element in the skills transfer process.
The fifth and final step of the system conversion process involves the training of a System Administrator along with a number of Coach2s (coaches of coaches). When we leave a client, we want them to be self-sufficient in guiding the program into the future. We remain tethered to an organization through this group for at least three months via the phone, to insure a successful first cycle.
For more information about system conversion, or to receive a quote, please contact Patti Greathouse in Client Relations.
