Weekly Culture Wins
And when senior leaders really are out of the loop, they’re missing valuable insight from the people closest to the customers. Here are some recommendations to ensure they know what’s really happening at your organization:
- Encourage everyone, especially leaders, to practice active listening and then model it in conversations.
- Establish forums to give employees an opportunity to interact with leaders and share their ideas for improvement.
- Don’t limit employee feedback to an annual event. Survey your employees whenever it makes sense — and especially following a major change or acquisition.
Learn more about Clued-In Leaders.