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Employees who are engaged with their work, their teams, and the organization benefit your culture, customer service, and product quality – not to mention, your bottom line.

What does employee engagement look like at a company that depends on digital technology excellence? In a recent interview with the technology head of such a company, I uncovered some nuggets that the not-so-digitally-inclined can learn from to improve employee engagement and profits.

Successful leaders are willing to ask the tough questions. They’ve got the guts to hold up a mirror to better understand what’s really happening within their organizations. They’ve got the smarts to ask their employees and they’re also intentional about culture.

External rewards like pay and perks might earn you some short-term benefits. But sustainable engagement really comes from intrinsic motivators.

Employees want to believe they’re part of something bigger. They want to believe in your organization, where it is headed, and how it will get there.