Insights

Workplace Improvement

The Sustainability of Results: Part II

Six Factors that Work Against Sustainable Solutions In a perfect world, organizations would address sustainability problems before they occur—and design conditions for sustainability from the beginning of an improvement effort. But as a senior vice president once said to me: Tom, I live in the real world where those preventive conditions just aren’t always possible. […]

It’s Time to Listen: The Key to Engaging Employees Part I

The CEO across the desk was reluctant to budge an inch. “The problem, Dan, is that my people just need to grow up.” “But what is it that they should grow into?” I replied. “Spare me the psychobabble,” he said, sharply. “I know the market is tough and my people are working hard. But we’re just […]