Insights

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The Sustainability of Results: Part I

by | November 14, 2015 | Sustainability

Evidence of Sustainable Change All too often when a large-scale change effort is nearing its end, some bright-eyed change agent asks, “What shall we do about sustainability of this effort?” It’s a great question to ask; it’s just the wrong time to ask it. Research supports this. Studies show up to 70% of all change […]

Fun at Work

The Serious Business of Fun at Work Have you ever walked into a business and immediately sensed whether or not it would be a good place to work? Have you ever said to yourself, “I’d love to work here” or “I’m not sure I would fit in”? The culture and environment of your office, and […]

PeoplesBank Makes a Game-Changing Decision

by | November 12, 2015 | Employee Engagement

“We had a new chief executive officer, a new chief financial officer, and some really big decisions to make.” How the commitment to employee engagement helped PeoplesBank prosper during turbulent times. It took PeoplesBank 123 years to reach one billion dollars in assets. That was 2007 and things were going well. But when the financial crisis hit, […]

Top Workplaces Highlight – Southwest Airlines

by | November 10, 2015 | Employee Engagement, Top Workplaces

Southwest Airlines Executive Explains Circle of Success The perky attitude of Southwest Airlines employees is no accident. It’s part of the company’s commitment to a culture of success, one of its top executives explained in a keynote address at a recent Top Workplaces event in Houston. Ginger Hardage, the airline’s vice president of culture and […]

It’s Time to Listen: The Key to Employee Engagement Part IV

Lee, the “Reluctant CEO’s” trusted lieutenant, had contacted me six weeks earlier to defend his boss and object to my conclusion that their company’s poor performance was directly related to the organization’s poor employee engagement scores. I asked, “If you dramatically cut the salaries of your employees—or even stopped paying them altogether—would any of them […]