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It’s Time to Listen: The Key to Engaging Employees Part III
The call was from one of the “Reluctant CEO’s” trusted lieutenants who had been asked by his boss to contact me. “I don’t get it, Dan,” he said. “Our CEO is a great guy. I know dozens of people here who would walk on hot coals for him. Sure, he can be loud and demanding. […]
It’s Time to Listen: The Key to Engaging Employees Part II
The “reluctant CEO” called me a few weeks later and invited me to spend the day with his managers and employees. “Listen to them and see if you can tell me what’s wrong,” he said. He repeated his position. “These folks just need to grow up.” The point of my earlier visit, I offered, was […]
It’s Time to Listen: The Key to Engaging Employees Part I
The CEO across the desk was reluctant to budge an inch. “The problem, Dan, is that my people just need to grow up.” “But what is it that they should grow into?” I replied. “Spare me the psychobabble,” he said, sharply. “I know the market is tough and my people are working hard. But we’re just […]
What Healthy Organizations Know About Employee Engagement
So it’s all about the perks at healthy organizations, right? I get this question all the time. Espresso machines, massage chairs, and free yoga classes. Surely this makes the difference between a top workplace and just an average workplace. Not so fast. Back in 2006, we set out to determine what truly matters most to […]