Standard & Premier
Support Packages
Achieve your goals quickly and maximize the value of your Energage subscription
Select the right fit for your goals
Whether you’re looking for a self-service solution or 1:1 strategic guidance, our tiered packages give you the support you need.
Standard
Plus
Pro
Standard
- Account Resources: Email and telephone support, plus 24/7 Help Center and Resources Spotlight access.
- Energage Platform Introduction: 1-hour overview call.
- Access to Advisory Sessions: 1:1 calls with our product experts that cover a range of topics from Platform best practices and product functionality to Top Workplaces tips, tricks, and more.
- Welcome to Premier Support: 30-minute discovery call to set goals and expectations.
- Delivery Prep: 30-minute call to ensure successful survey set-up prior to delivering final results to your organization.
- Making Sense of Your Results: 60-minute call to review survey results in preparation for presenting to all levels of the organization.
- Implementation Planning Session: 60-minute call to plan communication and action-planning efforts.
- Mid-Year Review: 30-minute call to review successes and opportunities to improve your implementation plan.
- Designated Customer Success Manager: Year-round access to a designated expert who oversees your organization’s journey and offers subject matter expertise.
- Expert Survey Design: 30-minute call with your designated customer success and account managers to discuss survey set-up and craft a survey experience that achieves your company’s specific goals.
- Energage Platform Training and Advising Sessions: Offered to all levels of your organization, including managers and senior leadership.
- Professional Services Support: 30-minute consult with an Energage Professional Services expert.
Plus
- Account Resources: Email and telephone support, plus 24/7 Help Center and Resources Spotlight access.
- Energage Platform Introduction: 1-hour overview call.
- Access to Advisory Sessions: 1:1 calls with our product experts that cover a range of topics from Platform best practices and product functionality to Top Workplaces tips, tricks, and more.
- Welcome to Premier Support: 30-minute discovery call to set goals and expectations.
- Delivery Prep: 30-minute call to ensure successful survey set-up prior to delivering final results to your organization.
- Making Sense of Your Results: 60-minute call to review survey results in preparation for presenting to all levels of the organization.
- Implementation Planning Session: 60-minute call to plan communication and action-planning efforts.
- Mid-Year Review: 30-minute call to review successes and opportunities to improve your implementation plan.
- Designated Customer Success Manager: Year-round access to a designated expert who oversees your organization’s journey and offers subject matter expertise.
- Expert Survey Design: 30-minute call with your designated customer success and account managers to discuss survey set-up and craft a survey experience that achieves your company’s specific goals.
- Energage Platform Training and Advising Sessions: Offered to all levels of your organization, including managers and senior leadership.
- Professional Services Support: 30-minute consult with an Energage Professional Services expert.
Pro
- Account Resources: Email and telephone support, plus 24/7 Help Center and Resources Spotlight access.
- Energage Platform Introduction: 1-hour overview call.
- Access to Advisory Sessions: 1:1 calls with our product experts that cover a range of topics from Platform best practices and product functionality to Top Workplaces tips, tricks, and more.
- Welcome to Premier Support: 30-minute discovery call to set goals and expectations.
- Delivery Prep: 30-minute call to ensure successful survey set-up prior to delivering final results to your organization.
- Making Sense of Your Results: 60-minute call to review survey results in preparation for presenting to all levels of the organization.
- Implementation Planning Session: 60-minute call to plan communication and action-planning efforts.
- Mid-Year Review: 30-minute call to review successes and opportunities to improve your implementation plan.
- Designated Customer Success Manager: Year-round access to a designated expert who oversees your organization’s journey and offers subject matter expertise.
- Expert Survey Design: 30-minute call with your designated customer success and account managers to discuss survey set-up and craft a survey experience that achieves your company’s specific goals.
- Energage Platform Training and Advising Sessions: Offered to all levels of your organization, including managers and senior leadership.
- Professional Services Support: 30-minute consult with an Energage Professional Services expert.
What customers say about Energage support

Every support package includes 24/7 access to our Help Center
From helpful user guides to how-to videos, the Energage Help Center is your go-to resource.
To learn more about Premier Support, contact your Energage representative, or email us at support@energage.com.

“The deeper analysis of the data gave us a better overall understanding of where the issues were. That allowed us to engage where we needed to make changes in a more focused way.”

“Energage is the one system that consistently gives me reports that are digestible, that are asking the right questions. Because some of these surveys, quite honestly, don’t ask the right questions.”

“Our wins are a direct reflection of our team and the great work they do every day. And frankly, it’s about how accountable they hold all of us for creating a great experience for their peers, for candidates, for alumni, and for our customers.”