Support Services
Achieve your goals quickly and maximize the value of your Energage subscription
Select the right fit for your goals
Whether you’re looking for a self-service solution or 1:1 strategic guidance, our packages give you the support you need.
Included
Included with your Energage subscription, option offers both self-service support via telephone and email, and 24/7 Help Center access, as well as 1:1 advisory sessions with a Customer Success Manager.
Pro Support
With Pro Support, you work with our Strategic Accounts Team, including a Strategic Account Manager and Customer Success Manager who partner with you to reach your goals and achieve success using the Energage Platform.
*Please speak to your Energage representative for pricing information
Account Resources: Email and telephone support, plus 24/7 Help Center and Resources Spotlight access.
Account Resources: Email and telephone support, plus 24/7 Help Center and Resources Spotlight access.
Assigned Customer Success Manager: Each new Energage partner is assigned to a Customer Success Manager. This 1:1 resource is available for Advising Sessions to ensure you make the most out of your Energage subscription.
Strategic Team Support: Each Pro Support subscriber is guided by a Strategic Team, giving you complete support from start to finish:
- Strategic Account Manager: This designated 1:1 resource will be your Energage partnership expert, keeping you informed and up to date on your relationship with Energage.
- Strategic Customer Success Manager: This designated 1:1 resource will be your Energage Platform expert, ensuring platform users are trained, supported, and ready to take the next steps.
1:1 Advising Sessions: Led by your Customer Success Manager, your subscription includes targeted 1:1 Advising Sessions at five key stages of the survey and implementation process including, but not limited to:
- Survey planning
- Making sense of your survey results
- What we have learned from Top Workplaces
- Post-survey action planning
- How to brand your organization
Tailored Support Curriculum: Based on your objectives and needs, the partnership with your Strategic Customer Success Manager will include the following:
- Survey planning
- Employee upload concierge service
- Results and communication preparation
- Perfecting your success plan
- Leader reporting support
- In-depth platform training
- Best practices for strengthening your employer brand
- Branding asset recommendations
- Top Workplaces profile optimization
On-Demand Training for You: 1:1 advising sessions can be scheduled with your Customer Success Manager to accelerate your analysis and action.
Organization-Wide Platform Training: Your Strategic Customer Success Manager provides tailored platform training sessions for users across your organization, helping each audience confidently navigate and use the platform.
Included
Included with your Energage subscription, option offers both self-service support via telephone and email, and 24/7 Help Center access, as well as 1:1 advisory sessions with a Customer Success Manager.
Account Resources: Email and telephone support, plus 24/7 Help Center and Resources Spotlight access.
Assigned Customer Success Manager: Each new Energage partner is assigned to a Customer Success Manager. This 1:1 resource is available for Advising Sessions to ensure you make the most out of your Energage subscription.
1:1 Advising Sessions: Led by your Customer Success Manager, your subscription includes targeted 1:1 Advising Sessions at five key stages of the survey and implementation process including, but not limited to:
- Survey planning
- Making sense of your survey results
- What we have learned from Top Workplaces
- Post-survey action planning
- How to brand your organization
On-Demand Training for You: 1:1 advising sessions can be scheduled with your Customer Success Manager to accelerate your analysis and action.
Pro
With Pro, you work with our Strategic Accounts team, including a Strategic Account Manager and Customer Success Manager who partner with you to reach your goals and achieve success using the Energage Platform.
*Please Speak to Your Energage Representative for Pricing Information
Account Resources: Email and telephone support, plus 24/7 Help Center and Resources Spotlight access.
Strategic Team Support: Each Premier Support Pro subscriber is guided by your own Strategic Team, giving you complete support from start to finish.
- Strategic Account Manager: This designated 1:1 resource will be your Energage partnership expert, keeping you informed and up to date on your relationship with Energage.
- Strategic Customer Success Manager: This designated 1:1 resource will be your Energage platform expert, ensuring that your goals are met, and you are using your data to improve your workplace culture.
Custom Support Curriculum: Based on your objectives and needs, your partnership with your Strategic Customer Success Manager will include the following:
- Survey planning
- Employee upload concierge service
Analysis and communication preparation - Perfecting your post-survey plan
- Effective results communication to leaders
- In-depth reporting and analysis training
- Strengthening your employer brand
- Branding asset recommendations
- Top Workplaces profile optimization
Custom Organization-Wide Training: Your Strategic Customer Success Manager will offer platform navigation and reviews of results based upon not only your needs, but those of your team, managers, department heads, marketing, and more – all on your schedule.
Professional Services Support: 30-minute consult with an Energage Professional Services expert to kickstart your results analysis and understand where you may need more help.
What customers say about Energage support
“Extremely high quality services. Wonderful team that is always available to provide whatever advice, counsel, and support you need.”
“I appreciate the Energage team for the kindness and prompt support shared across the board! From my success manager to our onboarding and support specialist, every single person is a pro.”
“All interactions with Energage staff have been have been positive and helpful. Great communication.”
“The team is great! I love the whole concept of this platform, the reports are very informative and the response time from the team is wonderful!”
“Excellent process! Excellent reporting! Excellent Engagement Manager! Excellent Support!”
“Easy to use and administer. The support team at Energage is awesome! Easy to reach and so available to help with any technical/email issues.”
“Great support, responsive communication/feedback, and results that are easy to interpret and share!”
Every support package includes 24/7 access to our Help Center
From helpful user guides to how-to videos, the Energage Help Center is your go-to resource.
Contact your Energage representative to learn more about our Support Services