Included & Pro
Support
Achieve your goals quickly and maximize the value of your Energage subscription
Select the right fit for your goals
Whether you’re looking for a self-service solution or 1:1 strategic guidance, our packages give you the support you need.
Included
Pro
Included
|
ProPlease Speak to Your Energage Representative for Pricing Information |
Account Resources: Email and telephone support, plus 24/7 Help Center and Resources Spotlight access. | Account Resources: Email and telephone support, plus 24/7 Help Center and Resources Spotlight access. |
Assigned Customer Success Manager: Each new Energage partner is assigned to a Customer Success Manager. This 1:1 resource is available for Advising Sessions to ensure you make the most out of your Energage subscription. |
Strategic Team Support: Each Premier Support Pro subscriber is guided by your own Strategic Team, giving you complete support from start to finish.
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1:1 Advising Sessions: Led by your Customer Success Manager, your subscription includes targeted 1:1 Advising Sessions at five key stages of the survey and implementation process including, but not limited to:
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Custom Support Curriculum: Based on your objectives and needs, your partnership with your Strategic Customer Success Manager will include the following:
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On-Demand Training for You: 1:1 advising sessions can be scheduled with your Customer Success Manager to accelerate your analysis and action. | Custom Organization-Wide Training: Your Strategic Customer Success Manager will offer platform navigation and reviews of results based upon not only your needs, but those of your team, managers, department heads, marketing, and more – all on your schedule. |
Professional Services Support: 30-minute consult with an Energage Professional Services expert to kickstart your results analysis and understand where you may need more help. |
Included
|
Account Resources: Email and telephone support, plus 24/7 Help Center and Resources Spotlight access. |
Assigned Customer Success Manager: Each new Energage partner is assigned to a Customer Success Manager. This 1:1 resource is available for Advising Sessions to ensure you make the most out of your Energage subscription. |
1:1 Advising Sessions: Led by your Customer Success Manager, your subscription includes targeted 1:1 Advising Sessions at five key stages of the survey and implementation process including, but not limited to:
|
On-Demand Training for You: 1:1 advising sessions can be scheduled with your Customer Success Manager to accelerate your analysis and action. |
ProPlease Speak to Your Energage Representative for Pricing Information |
Account Resources: Email and telephone support, plus 24/7 Help Center and Resources Spotlight access. |
Strategic Team Support: Each Premier Support Pro subscriber is guided by your own Strategic Team, giving you complete support from start to finish.
|
Custom Support Curriculum: Based on your objectives and needs, your partnership with your Strategic Customer Success Manager will include the following:
|
Custom Organization-Wide Training: Your Strategic Customer Success Manager will offer platform navigation and reviews of results based upon not only your needs, but those of your team, managers, department heads, marketing, and more – all on your schedule. |
Professional Services Support: 30-minute consult with an Energage Professional Services expert to kickstart your results analysis and understand where you may need more help. |
What customers say about Energage support

Every support package includes 24/7 access to our Help Center
From helpful user guides to how-to videos, the Energage Help Center is your go-to resource.
To learn more about Premier Support, contact your Energage representative, or email us at support@energage.com.

“The deeper analysis of the data gave us a better overall understanding of where the issues were. That allowed us to engage where we needed to make changes in a more focused way.”

“Energage is the one system that consistently gives me reports that are digestible, that are asking the right questions. Because some of these surveys, quite honestly, don’t ask the right questions.”

“Our wins are a direct reflection of our team and the great work they do every day. And frankly, it’s about how accountable they hold all of us for creating a great experience for their peers, for candidates, for alumni, and for our customers.”