Included & Pro
Support 

Achieve your goals quickly and maximize the value of your Energage subscription

Select the right fit for your goals

Whether you’re looking for a self-service solution or 1:1 strategic guidance, our packages give you the support you need.

Included

Included with your Energage subscription, option offers both self-service support via telephone and email, and 24/7 Help Center access, as well as 1:1 advisory sessions with a Customer Success Manager.

Pro

With Pro, you work with our Strategic Accounts team, including a Strategic Account Manager, Strategic Customer Success Manager who partner with you to reach your goals and achieve success using the Energage Platform.

Included

Pro

Please Speak to Your Energage Representative for Pricing Information
Account Resources: Email and telephone support, plus 24/7 Help Center and Resources Spotlight access. Account Resources: Email and telephone support, plus 24/7 Help Center and Resources Spotlight access.
Assigned Customer Success Manager: Each new Energage partner is assigned to a Customer Success Manager. This 1:1 resource is available for Advising Sessions to ensure you make the most out of your Energage subscription.

Strategic Team Support: Each Premier Support Pro subscriber is guided by your own Strategic Team, giving you complete support from start to finish.

  • Strategic Account Manager: This designated 1:1 resource will be your Energage partnership expert, keeping you informed and up to date on your relationship with Energage.
  • Strategic Customer Success Manager: This designated 1:1 resource will be your Energage platform expert, ensuring that your goals are met, and you are using your data to improve your workplace culture.

1:1 Advising Sessions: Led by your Customer Success Manager, your subscription includes targeted 1:1 Advising Sessions at five key stages of the survey and implementation process including, but not limited to:

  • Survey planning
  • Making sense of your survey results
  • What we have learned from Top Workplaces
  • Post-survey action planning
  • How to brand your organization

Custom Support Curriculum: Based on your objectives and needs, your partnership with your Strategic Customer Success Manager will include the following:

  • Survey planning
  • Employee upload concierge service
  • Analysis and communication preparation
  • Perfecting your post-survey plan
  • Effective results communication to leaders
  • In-depth reporting and analysis training
  • Strengthening your employer brand
  • Branding asset recommendations
  • Top Workplaces profile optimization
On-Demand Training for You: 1:1 advising sessions can be scheduled with your Customer Success Manager to accelerate your analysis and action. Custom Organization-Wide Training: Your Strategic Customer Success Manager will offer platform navigation and reviews of results based upon not only your needs, but those of your team, managers, department heads, marketing, and more – all on your schedule.
Professional Services Support: 30-minute consult with an Energage Professional Services expert to kickstart your results analysis and understand where you may need more help.

Included
Account Resources: Email and telephone support, plus 24/7 Help Center and Resources Spotlight access.
Assigned Customer Success Manager: Each new Energage partner is assigned to a Customer Success Manager. This 1:1 resource is available for Advising Sessions to ensure you make the most out of your Energage subscription.

1:1 Advising Sessions: Led by your Customer Success Manager, your subscription includes targeted 1:1 Advising Sessions at five key stages of the survey and implementation process including, but not limited to:

  • Survey planning
  • Making sense of your survey results
  • What we have learned from Top Workplaces
  • Post-survey action planning
  • How to brand your organization
On-Demand Training for You: 1:1 advising sessions can be scheduled with your Customer Success Manager to accelerate your analysis and action.

Pro

Please Speak to Your Energage Representative for Pricing Information
Account Resources: Email and telephone support, plus 24/7 Help Center and Resources Spotlight access.
Strategic Team Support: Each Premier Support Pro subscriber is guided by your own Strategic Team, giving you complete support from start to finish.
  • Strategic Account Manager: This designated 1:1 resource will be your Energage partnership expert, keeping you informed and up to date on your relationship with Energage.
  • Strategic Customer Success Manager: This designated 1:1 resource will be your Energage platform expert, ensuring that your goals are met, and you are using your data to improve your workplace culture.
Custom Support Curriculum: Based on your objectives and needs, your partnership with your Strategic Customer Success Manager will include the following:
  • Survey planning
  • Employee upload concierge service
  • Analysis and communication preparation
  • Perfecting your post-survey plan
  • Effective results communication to leaders
  • In-depth reporting and analysis training
  • Strengthening your employer brand
  • Branding asset recommendations
  • Top Workplaces profile optimization
Custom Organization-Wide Training: Your Strategic Customer Success Manager will offer platform navigation and reviews of results based upon not only your needs, but those of your team, managers, department heads, marketing, and more – all on your schedule.
Professional Services Support: 30-minute consult with an Energage Professional Services expert to kickstart your results analysis and understand where you may need more help.

What customers say about Energage support

“These sessions were extremely helpful in unpacking the survey insights in a way that allows me to optimally inform leadership and create our blueprint for continued organizational improvement.”

“The Premier Support team did a great job helping our executive team understand the various elements of the survey results, and helped our team understand how the information is compiled and what it represents. The calls were very informative and helpful follow-up information was provided as well.”

“The team was absolutely great in their presentation, articulation, and demonstration of the platform. As a first-time user, they made it extremely easy to understand, navigate and access data relative to the questions I had on the road to change within my company.”

“You make this process very simple. With my busy schedule, adding something that is time-consuming just isn’t possible, but the minimal effort required to be able to partake allows us to participate.”

“The Energage Team is available and invested in our success! Throughout the process we have felt well informed, capable, and supported- thank you Energage for your product and the excellent information that we have been able to receive and benefit from as an organization.”

“An awesome team with outstanding customer service. I can’t express how appreciative we are to every single one we’ve worked with throughout the last 4 years.”

Every support package includes 24/7 access to our Help Center

From helpful user guides to how-to videos, the Energage Help Center is your go-to resource.

To learn more about Premier Support, contact your Energage representative, or email us at support@energage.com.

“The deeper analysis of the data gave us a better overall understanding of where the issues were. That allowed us to engage where we needed to make changes in a more focused way.”

“Energage is the one system that consistently gives me reports that are digestible, that are asking the right questions. Because some of these surveys, quite honestly, don’t ask the right questions.”

“Our wins are a direct reflection of our team and the great work they do every day. And frankly, it’s about how accountable they hold all of us for creating a great experience for their peers, for candidates, for alumni, and for our customers.”

Customer Successes
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