Support Services

Achieve your goals quickly and maximize the value of your Energage subscription

Select the right fit for your goals

Whether you’re looking for a self-service solution or 1:1 strategic guidance, our packages give you the support you need.

Included

Included with your Energage subscription, option offers both self-service support via telephone and email, and 24/7 Help Center access, as well as 1:1 advisory sessions with a Customer Success Manager.

Pro

With Pro, you work with our Strategic Accounts team, including a Strategic Account Manager and Customer Success Manager who partner with you to reach your goals and achieve success using the Energage Platform.

Included

Pro

*Please Speak to Your Energage Representative for Pricing Information

Account Resources: Email and telephone support, plus 24/7 Help Center and Resources Spotlight access.

Account Resources: Email and telephone support, plus 24/7 Help Center and Resources Spotlight access.

Assigned Customer Success Manager: Each new Energage partner is assigned to a Customer Success Manager. This 1:1 resource is available for Advising Sessions to ensure you make the most out of your Energage subscription.

Strategic Team Support: Each Premier Support Pro subscriber is guided by your own Strategic Team, giving you complete support from start to finish.

  • Strategic Account Manager: This designated 1:1 resource will be your Energage partnership expert, keeping you informed and up to date on your relationship with Energage.
  • Strategic Customer Success Manager: This designated 1:1 resource will be your Energage platform expert, ensuring that your goals are met, and you are using your data to improve your workplace culture.

1:1 Advising Sessions: Led by your Customer Success Manager, your subscription includes targeted 1:1 Advising Sessions at five key stages of the survey and implementation process including, but not limited to:

  • Survey planning
  • Making sense of your survey results
  • What we have learned from Top Workplaces
  • Post-survey action planning
  • How to brand your organization

Custom Support Curriculum: Based on your objectives and needs, your partnership with your Strategic Customer Success Manager will include the following:

  • Survey planning
  • Employee upload concierge service
    Analysis and communication preparation
  • Perfecting your post-survey plan
  • Effective results communication to leaders
  • In-depth reporting and analysis training
  • Strengthening your employer brand
  • Branding asset recommendations
  • Top Workplaces profile optimization

On-Demand Training for You: 1:1 advising sessions can be scheduled with your Customer Success Manager to accelerate your analysis and action.

Custom Organization-Wide Training: Your Strategic Customer Success Manager will offer platform navigation and reviews of results based upon not only your needs, but those of your team, managers, department heads, marketing, and more – all on your schedule.

Professional Services Support: 30-minute consult with an Energage Professional Services expert to kickstart your results analysis and understand where you may need more help.

Included

Account Resources: Email and telephone support, plus 24/7 Help Center and Resources Spotlight access.

Assigned Customer Success Manager: Each new Energage partner is assigned to a Customer Success Manager. This 1:1 resource is available for Advising Sessions to ensure you make the most out of your Energage subscription.

1:1 Advising Sessions: Led by your Customer Success Manager, your subscription includes targeted 1:1 Advising Sessions at five key stages of the survey and implementation process including, but not limited to:

  • Survey planning
  • Making sense of your survey results
  • What we have learned from Top Workplaces
  • Post-survey action planning
  • How to brand your organization

On-Demand Training for You: 1:1 advising sessions can be scheduled with your Customer Success Manager to accelerate your analysis and action.

Pro

*Please Speak to Your Energage Representative for Pricing Information

Account Resources: Email and telephone support, plus 24/7 Help Center and Resources Spotlight access.

Strategic Team Support: Each Premier Support Pro subscriber is guided by your own Strategic Team, giving you complete support from start to finish.

  • Strategic Account Manager: This designated 1:1 resource will be your Energage partnership expert, keeping you informed and up to date on your relationship with Energage.
  • Strategic Customer Success Manager: This designated 1:1 resource will be your Energage platform expert, ensuring that your goals are met, and you are using your data to improve your workplace culture.

Custom Support Curriculum: Based on your objectives and needs, your partnership with your Strategic Customer Success Manager will include the following:

  • Survey planning
  • Employee upload concierge service
    Analysis and communication preparation
  • Perfecting your post-survey plan
  • Effective results communication to leaders
  • In-depth reporting and analysis training
  • Strengthening your employer brand
  • Branding asset recommendations
  • Top Workplaces profile optimization

Custom Organization-Wide Training: Your Strategic Customer Success Manager will offer platform navigation and reviews of results based upon not only your needs, but those of your team, managers, department heads, marketing, and more – all on your schedule.

Professional Services Support: 30-minute consult with an Energage Professional Services expert to kickstart your results analysis and understand where you may need more help.

What customers say about Energage support

Every support package includes 24/7 access to our Help Center

From helpful user guides to how-to videos, the Energage Help Center is your go-to resource.

Energage Help Center

Contact your Energage representative to learn more about our Support Services