Kestra Medical Technologies Transforms Team Member Feedback Into Innovation
Executive takeaways
- Team member feedback became a driver of innovation and execution.
- Visible action on survey insights strengthened trust and engagement.
- Team-driven ideas improved operational and customer outcomes.
- Kestra’s people-first culture earned multiple Top Workplaces awards, including the national 2026 USA TODAY Top Workplaces award.
Solutions
- Insights
- Employer Branding
Meet Kestra Medical Technologies
Kestra Medical Technologies is a medical technology company advancing intelligent, connected solutions designed to protect at-risk cardiac patients and deliver actionable clinical insight throughout recovery.
From the beginning, Kestra set out to build something deliberate: a company where team members feel heard, valued, and connected to meaningful work.
In a fast-growing MedTech environment, that kind of culture doesn’t sustain itself. Kestra’s leadership recognized early that culture must be actively managed and modeled consistently, reinforced through decisions, and embedded into how teams are hired, developed, and supported.
The result is a culture that isn’t aspirational — it’s operational.
Turning team member feedback into meaningful action and trust
“Being people-first was something we built intentionally. In healthcare, trust is everything — and that starts with creating an environment where team members feel respected, heard, and connected to the impact of their work on providers and patients.”
Traci S. Umberger
General Counsel & Chief Administrative Officer
At Kestra, team member feedback is far more than a check-the-box exercise. It’s an ongoing discipline that transforms team member insights into measurable organizational improvement.
Listening gives leaders the visibility to identify issues earlier, make smarter decisions, and scale with greater confidence. But the real differentiator is what happens next: Kestra makes it clear how feedback shapes priorities and where action is being taken.
That level of transparency reinforces trust. When team members can see the connection between their feedback and meaningful change, participation increases, engagement deepens, and better ideas continue to surface.
Healthcare innovation starts with every voice
At Kestra, innovation isn’t confined to a single department. It’s powered by the people closest to the work.
Through initiatives like the Kestra Innovation Challenge and K-1 Grand Prix, team members are encouraged to identify opportunities, solve business challenges, and influence the company’s direction. Many of Kestra’s most meaningful improvements — from operational processes to clinical and patient-facing experiences — can be traced back to team member ideas.
By giving every team member a voice in innovation, Kestra creates a cycle where engagement inspires new ideas, ideas drive measurable improvements, and success motivates even greater participation.
Kestra named as a 2026 USA TODAY Top Workplaces winner
“Being named a USA TODAY Top Workplaces winner highlights a team dedicated to a meaningful purpose and mission with a commitment to making a real difference for patients and clinicians. The opportunity to collaborate with people who share that responsibility creates strong alignment, defines our culture, and empowers our teams to work together to develop innovative, life-saving technologies and services. That’s what makes this recognition so impactful — it comes directly from our team and reflects their belief in what we’re building and pride in the culture we’ve created.”
Traci S. Umberger
General Counsel & Chief Administrative Officer
The strongest proof of Kestra’s culture comes from the people who experience it every day.
Through confidential feedback collected by the Energage Workplace Survey, team members consistently affirm the trust, accountability, and shared purpose that define the organization. Those voices earned Kestra multiple Top Workplaces honors, culminating in national recognition as a 2026 USA TODAY Top Workplaces winner.
The recognition is meaningful because it isn’t based on nominations, judges, or company submissions. It reflects the daily experiences of the people who know Kestra best: its team members.
For HR leaders, that’s the real takeaway: cultures thrive when team members know their voices matter. Listening sparks action, action builds trust, and trust inspires even greater engagement.
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