Trust, Security, and Support
Since 2006, organizations have chosen Energage to help build and support workplace excellence. We know trust is earned, so protecting your data and your people’s privacy is a responsibility we take seriously, every day.
Security
Security is foundational to how we serve you. We invest in the right technology, tools, and expertise so you can feel confident your organization’s data is well-protected and handled with care.
For details on how your data is protected and information about our Information Security Management Program, you can find clear answers in our Frequently Asked Questions.
Compliance
We protect the confidentiality and security of your data by adhering to widely accepted industry best practices and control frameworks, including ISO 27001, NIST, and COBIT.
Energage is also committed to compliance with the General Data Protection Regulation (GDPR), the European Union’s consumer data privacy law. If you are a data controller subject to European consumer data privacy laws, you may view documentation here:
You may also sign up to get notifications whenever our list of subprocessors changes, or submit a data subject request.
Confidentiality & Privacy
Protecting the confidentiality and privacy of you and your employees is a responsibility we take seriously. Energage is committed to safeguarding our clients’ data from unauthorized access and handling it with care.
For more details on how we approach survey confidentiality, please view our Frequently Asked Questions on Survey Confidentiality.
To learn more, please read our Privacy Policy.
To see how we use cookies on our websites, please read our Cookie Policy.
Transparency
We are committed to safeguarding our customers’ data and keeping our platform secure.
For an up-to-date report on our systems’ health, please visit our System Status page.
Grievances and Complaints
We’re committed to transparency, accountability, and doing the right thing. We offer clear channels for stakeholders to raise concerns. While some issues may be outside our control, we do our best to support resolution and keep you informed every step of the way. To submit a grievance and learn more about the process, visit the Energage Grievance and Complaints Mechanism.
Support Policy & System Availability
Here’s what you can expect when it comes to support and system performance at Energage. We explain how to connect with our team, how requests are prioritized, and how the Energage Platform is maintained, monitored, and designed for reliable performance.